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Faq
Any questions for our company
Sure. You can communicate directly with the sales manager about the shipping method.
The equipment’s production capacity depends on the specific model, product specifications and packaging requirements. We will provide detailed production capacity parameters according to your needs, and assist you in choosing the equipment that meets your production demands.
We adopt high-precision sensors and control systems to ensure the stable operation and precise control of the equipment. For instance, the batching accuracy of the quantitative batching machine can reach ±0.5%, and the packaging accuracy of the packaging machine can reach ±1g.
Our equipment is designed in a user-friendly way, with a simple and understandable operation interface. Ordinary workers can master the operation skills after a brief training. Meanwhile, we provide detailed operation manuals and video tutorials, and are equipped with a professional after-sales service team to offer you timely technical support and maintenance services.
The equipment price varies depending on the specific model, configuration and functions. We will provide you with detailed quotation plans based on your requirements, and recommend the most cost-effective equipment options for you.
The delivery time of conventional equipment is 30 to 45 days, and the delivery time of customized equipment is determined according to specific requirements. We will reasonably arrange the production schedule according to your production plan to ensure that the equipment is delivered on time.
We provide comprehensive after-sales service, including:
Free installation and debugging
Operation training
One year warranty
Lifetime maintenance
24 hours online technical support
Our equipment is produced in strict accordance with national and industry standards, and has passed ISO9001 quality management system certification, CE certification, etc. Some equipment can also be customized according to customer needs to meet the requirements of FDA, GMP and other specific industry standards.
We have a professional technical research and development team, can provide customized services according to the special needs of customers, including equipment function customization, appearance design, non-standard equipment research and development, etc.
Our equipment covers a wide range of food, beverage, chemical, pharmaceutical, building materials and other industries, specific products including but not limited to: packaged food, bottled beverages, boxed products, packaged chemical raw materials, pharmaceutical preparations, etc. We will recommend the most suitable equipment model and configuration according to your specific products and requirements.
Do you have questions for our services
We solve every problem in the fields of global packaging machines, palletizing machines and batching machines.
We undertake to provide a clear reply within 24 hours after receiving a customer’s repair report. We will arrange for technicians to visit the site for service based on the urgency of the problem. For common issues, we promise to solve them within 48 hours; for complex problems, we will offer temporary solutions and resolve them completely as soon as possible.
We offer one-year warranty service for the entire machine. During the warranty period, free repair or replacement of damaged components (except for wearables) will be provided. Meanwhile, we offer lifetime maintenance service. After the warranty period, only the cost of components will be charged.
We offer comprehensive training services, including:
Operational Training: Provide detailed training for equipment operators on operation procedures, safety precautions, daily maintenance and care, etc., to ensure that operators can proficiently operate the equipment.
Maintenance Training: Provide training for the maintenance personnel of customer equipment on aspects such as the structure and principle of the equipment, common fault diagnosis and elimination, and maintenance and care skills, aiming to enhance the customer’s ability for independent maintenance.
Management Training: Provide training for client managers in areas such as equipment management, production planning formulation, and cost control, aiming to help clients enhance their production efficiency and management level.
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